FAQ

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Payments & Safety

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

Yes, we offer free shipping for orders over $49. Check the cart to see the current deal on free shipping. Click here for more shipping details

Yes, we ship our products all over the globe.
We employ the services of major, trusted international carriers to ensure your package arrives to your destination fast and securely.

Orders

We completely get it, we change our minds too!

If you’d like to cancel your order, email easrtaofficial@gmail.com as quickly as possible after your order's been placed. While we’ll always do our best, our team processes orders quickly and we cannot guarantee cancellations after an order has been made.

Once the order has been fulfilled and shipped, cancellation is no longer possible. You’ll need to follow our return process and send the items back to our warehouse, which can take up to five weeks.

Normally in 2-3 working days.

Returns & Refunds

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted before the order is shipped. Once the goods are shipped, we cannot cancel the order.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Once your returned item has been received at our warehouse, please allow up to 14 business days (excluding holidays) for our team to process your refund. The funds will then be credited back to your original payment method as soon as possible.

Got questions? Reach out to easrtaofficial@gmail.com so we can help.

Other

Yes we do! We provide bulk ordering, OEM, ODM and drop shipping services. You can directly contact us via email or click here to submit the form to indicate your wholesale intention. Once our team receives the request, a sales representative will contact you.

We love hearing from influencers, content creators and potential partners. If you’d like to connect, email easrtaofficial@gmail.com telling us a bit about who you are and what you have in mind.

Chat with our team by clicking the chat bubble in the bottom right corner of our website, or email easrtaofficial@gmail.com letting us know how we can help. You can also fill out the form on our contact page here.

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.